FAQs

How long will my goods take to arrive?

If your selected item(s) are in stock they will be despatched within 48 hours. If they are out of stock your credit card will not be debited while we contact you to inform you of the expected delivery date.

Is it safe to use my credit card over the internet?

Yes. Our secure-server software encrypts your credit card information so that no one else can read it, even in the extremely unlikely event that the data is intercepted on the internet.

Is there someone I can speak to?

Yes. You can ring us on +44 020 7629 8811 from 9am until 6pm GMT with any questions you have.

Can I have something specially made for me?

We will be pleased to discuss your individual requirements.

Can I order by telephone?

Yes. We are happy to receive orders by telephone. Please ring +44 020 7629 8811. You can also order 24hrs a day by faxing +44 020 7409 7901. Alternatively, you can call our UK freephone number 0800 515 925, or USA Toll-free 1-800-445-8058.